Customer Service Rep
suncap technologyMiami (FL)
About the role
Customer Service Representative We are seeking a Customer Service Representative for DME/HME Company to join our team! You will be responsible for answering calls, helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Process order efficiently
- Qualify patients for equipment and verify eligibility.
- Answer phones and provide customer service.
- Troubleshoot and resolve order issues and concerns.
- Document and update customer records based on interactions.
- Develop and maintain a knowledge base of the evolving products and services.
- Providing introductory information to new customers
- Outbound calls to customers and referrals.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Making sales or recommendations for products or services that may better suit client needs.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Qualifications:
Previous DME is required, Medicare experience preferred.
Experience with Brightree is a must.
Previous experience in customer service.
Ability to build rapport with clients.
Ability to prioritize and multitask.
Positive and professional demeanor.
Excellent written and verbal communication skills.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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