Vice President, Global Sales Operations

Vice President, Global Sales OperationsAbout the CompanyThriving provider of customer experience & contact center solutionsIndustryComputer SoftwareTypePrivately Held, Private Equity-backedFounded1990Employees5001-10,000CategoriesInformation Technology & ServicesTechnologyConferencingWeb HostingBusiness IntelligenceCall CenterCloud InfrastructureContact ManagementCRMCustomer ServiceEnterprise SoftwareSaaSSoftwareText AnalyticsConsulting & Professional ServicesSpecialtiescontact center modernizationgenesys cloudself servicecontinuous workforce optimizationenterprise workload managementcall center softwareproactive customer communicationscloud contact centercustomer experience softwarecontact center as a servicecustomer self-serviceworkforce engagement managementworkforce planningenterprise call centeroutbound call center servicesdigital customer engagementconversational aichatbotsautomated routingweb messagingsms messagingand ivr self-serviceBusiness ClassificationsSAASB2BEnterpriseAbout the RoleThe Company is seeking a Vice President, Global Sales Operations to play a pivotal role in driving sales and partner performance, scalability, and efficiency. The successful candidate will be a strategic and operational leader with a strong background in sales or revenue operations within high-growth environments. Key responsibilities for this role include leading and developing a high-performing global sales operations function, establishing clear operating rhythms and accountability models, and fostering a culture of data-driven decision-making and innovation. The VP will also be responsible for executive partnership, business signal detection, deal-level rigor, and forecast excellence, with a focus on AI-driven innovation and automation. Applicants for the Vice President, Global Sales Operations position at the company should have a minimum of 10 years' leadership experience in a relevant field and a proven track record of leading global teams and managing senior leaders. The role requires a deep understanding of modern sales technology, including CRM systems, forecasting tools, analytics platforms, and AI solutions. The ideal candidate will have a strong background in SaaS sales motions, metrics, and pipeline management, and a history of improving forecasting accuracy, pipeline health, partner performance, and sales productivity. Core competencies include strategic thinking, analytical rigor, executive presence, and the ability to champion innovation through the use of AI and automation. The role demands a collaborative mindset, a strong bias for action, and the ability to influence strategic decisions through data-driven storytelling.Hiring Manager TitleChief Sales OfficerFunctionsSales/RevenueOperations