Regional Furniture Sales Support Representative

Abilities/Key Competencies/Skills: Strong customer service orientation with clear, professional communication. Proficiency in furniture quoting, order management, fabric sales processes, and analyzing reporting from internal and external partners. Knowledge of cross-department workflows (Operations including Claims, Credit, Purchasing, Showrooms, etc.).Critical thinking and problem-solving with a focus on efficiency and seller outcomes. High attention to detail, organization, and follow-through. Ability to multi-task and adapt to changing priorities. Collaborative, team-oriented mindset with a positive, professional attitude. Solid organizational and time management skills. Comfort working in a fast-paced, contact center environment with measurable performance goals. Ability to troubleshoot for solutions before escalating. Ability to remain open minded and agile when new business decisions change a process or procedure.

Qualifications: High school diploma or equivalent. Minimum of 3 years of Customer Service experience preferably in a fast pace environment. Experience working with luxury brands.

Pay Range: $50,000-$58,000 This job posting contains a pay range, which represents the range of salaries or hourly rates that Kravet believes, at the time of this posting, that it might be willing to pay for the posted job. Only where an external candidate has extensive experience, credentials, or expertise that far exceed those required or expected for the position, would Kravet consider paying a salary or rate near the higher end of the range. Additional Perks: Health & Wellness: Comprehensive medical, dental, and vision insurance.

Retirement: 401(k) with company matching. Generous PTO: Paid vacation, wellness days, and holidays.

Employee Discount: Work-Life Balance: Standard MondayFriday schedule. Why Kravet? Joining Kravet means becoming part of a fifth-generation family-led business that has evolved from a small fabric house into a global leader in the to-the-trade home furnishings industry. Kravet owns Kravet, Lee Jofa, Groundworks, GP & J Baker, Brunschwig & Fils, and Donghiaspecializing in style, luxury, and exceptional design. With locations in North America and worldwide, Kravet offers the highest level of customer service, quality products, and web technology for today's design professionals. At Kravet, we value the different social identities that make us who we are. We are committed to a diverse and inclusive workplace that represents the many different cultures, experiences, and viewpoints that reflect our communities. Our promise is to be open to learning and to be an inclusive employer and partner, with thoughtful strategies and practices that amplify the different voices of our industry. This job description has been designed to indicate the general nature and level of work performance by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.