Member Concierge Leader
life timeSpringfield (VA)
About the role
Membership Concierge Leader The Membership Concierge Leader delivers a best-in-class experience for all members and guests through leadership of the Membership Concierge Team. You will build and participate in a culture which delivers excellence in the guest experience, service execution and member retention as aligned with our premium brand. In this role, you will leverage your expertise to drive a team creating value-based relationships connecting members and guests to programs and services which help meet their healthy way of life goals. This position will serve as the right hand to the Club General Manager, connecting all in-center departments to ensure seamless operations, partnership and member engagement. The Membership Concierge Leader will embody a growth mindset, desire to develop professionally, and ambition to advance into a General Manager role. This role requires excellent leadership, excellent communication skills, and a deep commitment to enhancing the member experience while aiding in the success of the entire club.
Job Duties/Responsibilities
Regularly participates in Life Time's classes, activities, events and programming
Embodies the Life Time brand commitment to a healthy lifestyle professionally and personally
Leads in zone by exemplifying service excellence and being a member connectivity specialist
Encourages team members to exceed their own expectations and aim for higher performance
Onboard and certify team members - Cast to perfection and certify to exhaustion
Provides guidance, help, coaching, and feedback to enhance member engagement
Meticulously manages schedules and zone rotations to ensure optimal performance and efficiency
Functional pro in executing business protocols including new member acquisition, existing member retention and new member connectivity
Minimum Required Qualifications:
This position requires a high level of skill related to written and verbal communication, customer service, service recovery, business planning, management of processes, expense and revenue tracking, team building and sales.
Education:
High School Diploma or Equivalent
Years of Experience:
3+ years of managerial experience
3+ years of customer service experience
3+ years of sales experience
3+ years of achieving budget goals
Licenses / Certifications / Registrations:
CPR/AED certification required within 30 days of hire
Preferred Qualifications:
Bachelor's or Associate's degree
Hospitality management or similar degree/certification
Fitness related experience including PT or Group Fitness certification
Superior time management skills
Ability to prioritize tasks
Adapts to change and innovation
Experience with Microsoft Dynamics CRM and Microsoft Office Suite
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
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