NetSuite Sr. Consultant TAC Solutions Group

As a Senior Consultant you will be expected to play a critical role in supporting the continuous improvement of the products and services, we offer our clients. Requirements & Qualifications Bachelor's or Advanced degree in Business, Accounting, Computer Science, Information Systems or MBA or equivalent work experience 3+ years of hands-on NetSuite experience, including configuration, implementation, consulting/administration, support, and escalations. NetSuite Certifications heavily preferred - ERP Consultant, Administrator Experience and knowledge of best practices surrounding ERP Familiarity with common NetSuite Suiteapps (Preferred) Ability to successfully manage client and team interactions and communicate with technical and non-technical audiences. Experience managing a team of 3+ consultants working across multiple engagements. Role and Responsibility Act as subject matter expert and key contributor to service delivery for accounts assigned to the team Ensure client satisfaction on assigned accounts by addressing requests within defined SLAs; typically, 3-6 projects or as needed. Conduct regular account reviews to identify client satisfaction, process adherence, backlogs, quality of services provided, opportunities for improvement, etc. Responsible for identifying business requirements, requirements management, functional design, prototyping, process design (including scenario design, flow mapping), testing, training, defining support procedures, leading work streams, and supporting implementations Create functional requirements as an input to Business Requirements Design. Build, develop and test detailed functional designs for business solution components and prototypes. Drive test planning, execution, and optimization of support. Conduct business process mapping and requirements gathering sessions with new customers to determine configuration requirements both on-site and remote. Prepare Business Requirements and Technical Scoping Documents resulting from the above noted mapping sessions to provide proposed solutions for the requirements for customer approval. Drive the optimization process to facilitate client requirements with the technical developers Train, mentor, and act as subject matter expert for team on both technical and functional skill sets. Advise client on standard functionality, leading best practices for software and industry Our goal is to create an environment where consultants feel empowered to prioritize their well-being and personal life while still feeling passionate about their work. We believe that by providing unlimited PTO and quarterly bonuses, we can foster a culture of appreciation and flexibility that motivates consultants to excel in their roles while also enjoying a fulfilling personal life. #J-18808-Ljbffr