Service Supervisor

Posted 8 days ago

stewart stevenson power products adda divisionJamaica Plain (MA)

First-Line Supervisors of Mechanics, Installers, and Repairers Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance

SENIORITY

Senior

Apply

About the role

Commercial Marine Service Technician We are looking for a mechanically experienced and enthusiastic individual with a strong interest in diesel engines, commercial marine industry, and industrial applications. This person will serve as a primary point of contact for commercial marine operators, helping manage service activity, support repair planning, and sell marine repair solutions while continuing to build technical knowledge of diesel engines and vessel applications. This is an excellent opportunity for someone who wants to build a long-term career in commercial marine service by developing technical knowledge, customer support skills, and service sales experience over time.

Responsibilities: Communicate job status, description, and cost to customers; send repair estimates for approval. Secure payment for repairs per company policy. Assist Service Manager with Technician job assignments and oversee progress to completion. Ensure Technicians have necessary parts and supplies to complete job assignment. Ensure service performed is appropriate and in compliance with company safety and standard operating procedures. Maintain quality control throughout the process. Create final customer invoice with complete explanation and charges for work performed, and review invoice with customer.

Qualifications:

Strong customer service, communication, and organizational skills, with the ability to work effectively with commercial marine operators and internal service teams
Self-motivated, dependable, and mechanically inclined individual with a strong interest in learning diesel engine systems and marine repair operations
Ability to build strong relationships with customers and coworkers while helping support, coordinate, and sell commercial marine repair work
Strong attention to detail, ability to multitask in fast paced environment with shifting priorities
Ability to read and interpret technician writeups, understand mechanical repair information related to diesel engines, and clearly communicate recommended repairs to customers

Demonstrated interest in growing into a larger role supporting commercial marine customers, expanding technical product knowledge, and helping drive service sales over timeEDUCATION/EXPERIENCEHigh school graduate or GEDExperience in diesel engines, commercial marine service, heavy equipment, or a related mechanical field preferred but not required. We are willing to train the right individual who is mechanically inclined and eager to learn how to manage, support, and sell marine repairs to commercial operators. COMPUTER SKILLSBasic computer navigation skills required. Experience with Adobe Acrobat and Microsoft Office applications (Word, Excel, Outlook) Prior experience with Service Pro preferredBENEFITSCompetitive pay and a well-built benefits program can be the foundation of your financial plan. From health insurance and retirement to paid time off, our wide range of benefits help you enjoy a balanced lifestyle and promising future. Company provided medical, dental, vision, paid vacation and sick time, paid holidays, flex spending accounts, life insurance, disability insurance, employee assistance program, 401k with 3% company match and discretionary profit sharing. Annual safety shoe allowance, annual safety glasses allowance.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.