Senior PM, AI-First Unified Service Platform
gustoMillbrae (CA)
Senior PM, AI-First Unified Service Platform
Posted today
gustoMillbrae (CA)
SENIORITY
Lead
About the role
Gusto is building a world where every customer need is understood and guided to resolution, by the right person or AI, at the right time. As Principal Product Manager for the AI-First Service Platform, you'll own the intelligence layer and surface area behind Gusto's AI help, shaping how customers get answers and how agents interact with data and models. You'll lead across voice, chat, and email, partner with engineering and data science, and focus on reducing context loss while delivering
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.