Experience Design Lead for AI & Conversational Design
accentureChicago (IL)
Experience Design Lead for AI & Conversational Design
Posted today
accentureChicago (IL)
SENIORITY
Manager
About the role
Accenture Song in Chicago seeks an Experience Design Manager to lead the design and delivery of AI-powered customer service experiences. You will manage multidisciplinary teams of product designers, conversation designers, service designers, and AI specialists to create intuitive, scalable customer experiences across digital channels.
You will define experience strategy, guide teams through ambiguity, and ensure high-quality delivery from discovery through launch, while partnering with product
Before you apply
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Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.