Associate Director, Process Optimization & Digital Ops
johnson johnsonHopewell Township (NJ)
Associate Director, Process Optimization & Digital Ops
Posted yesterday
johnson johnsonHopewell Township (NJ)
Business Operations Specialists, All OtherAdministrative Management and General Management Consulting Services
SENIORITY
Manager
About the role
Johnson & Johnson is seeking an Associate Director, Process Optimization & Digital Operations to lead CRM operational excellence across multiple countries. The role coordinates process improvements, governance, and vendor delivery, ensuring audit readiness and controlled change within the CRM landscape. Responsibilities include enabling user engagement, maintaining documentation, running super-user forums, and delivering actionable reporting to CRM leadership while aligning with enterprise
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