B2B Remote Collections Representative - Commercial Collections CST/EST

Posted 2 days ago

transworld systemsDenver (CO)

Bill and Account Collectors Collection Agencies

SENIORITY

Junior

SALARY

$18.00 - $20.00 per hour

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About the role

Overview: After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Work Location: This is a remote/work from home position.

Compensation: $18 -20/hour + Monthly Commission Bonus Structure

Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI?Work from home Paid training Team-oriented work environment Growth opportunity Generous bonus opportunity Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities:

Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
Providing thorough, efficient, and accurate account updates on computer files for each call made or received
Skip tracing to locate consumer contact information
Counseling delinquent consumers to assist in finding funds to meet their payment obligations
Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
Complying with and staying up-to-date on all TSI policies and procedures
Maintaining knowledge of functional areas, company policies, and procedures
Providing feedback to management concerning possible problems or areas of improvement
Making recommendations to implement improved processes
Performing other duties as assigned by management

Qualifications:

High School Diploma or GED required
Experience in commercial collections required
Excellent verbal and written communication skills
Strong work ethic and a proven record of accomplishments
Strong interpersonal skills and integrity
Good organizational skills
Professional phone etiquette
Positive attitude
Ability to solve problems
Work well in a team/competitive environment
Negotiation skillsAS/400 and FACS experience is a plusFDCPA knowledge is helpful
Ability to successfully pass pre-employment criminal background and drug screening
Available to work between 8:00am and 5:00pm, Monday - FridayStable work history
Ability to maintain confidentiality
Preferred experience
Previous experience commercial collections
Previous experience collecting larger balances
Previous experience working in an WAH environment
Strong verbal and written communication skills
Experience with Excel spreadsheets
Ability to remain self-motivated
For Remote Positions:
The minimum internet speed requirements for remote work are as follows:
Broadband internet connection (No DSL, or Dial Up)
Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
Speed Test Results: 25 mbps download, 20 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

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