Veterinary Client Service Representative

Posted 3 days ago

estrella veterinary hospitalCapistrano Beach (CA)

Veterinary Assistants and Laboratory Animal Caretakers Veterinary Services

SENIORITY

Mid

SALARY

$18.00 - $21.00 per hour

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About the role

Description: Estrella Veterinary Hospital is looking for a Full Time Client Service Representative to join our amazing team! In the world of veterinary medicine, the position of Client Service Representative is exciting, fast paced, and rewarding. Individuals with impeccable organizational skills, flawless customer service communications and unsurpassed multitasking abilities will have great success in this position. We are willing to train the right person for the role. Why work at Estrella Veterinary Hospital? Estrella Veterinary Hospital has been providing excellent veterinary care in our community for over 40 years. We currently are a 3 doctor practice located in Capistrano Beach. We offer an amazing benefits package which includes health, dental, vision, life, 401k, paid time off as well as generous pet benefits! Passionate about pets and providing exemplary customer service and exceptional patient care, Join our team! We are looking for full time team members available to work 4-10 hour shifts per week, including Saturdays.

Job Responsibilities:

Provide friendly, informative customer service in person and over the phone
Triage patient needs to appropriate staff
Answer multi-phone line, address customer needs, schedule and confirm appointments
Follow up with clients regarding outstanding needs
Client check-in and out; processing payments
Conduct cash control
Create and maintain digital patient files
Ensure lobby is clean and inviting
Open and close hospital
Other tasks as the team and hospital require

Specific Skills Required:

Veterinary industry experience preferred but not required
Minimum of two years of work experience in customer service
Proficient with MS Office software; familiarity with veterinary practice management software preferred
Ability to multi-task while managing high call volumes
Excellent communication skills (verbal and written)
Strong attention to detail
Process end-of-day cash calculation
Comfortable around all companion animals

Compensation: $18-$21/hr depending on skillset and experience. Apply today - we look forward to connecting with you!

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