Project Advisor

Posted yesterday

virtual vocationsDenver (CO)

Project Management SpecialistsResidential Remodelers

SENIORITY

Junior

About the role

Proactively engaging with homeowners, the full-time remote Project Advisor will manage outbound and inbound calls to identify project needs, match them with appropriate professionals, and contribute to process improvements within the team. Key responsibilities Place outbound calls to homeowners to advance their project journey and field return inbound calls for support Participate in pilots and process improvements, providing feedback on new tools and workflows Collaborate with team members to share best practices and support team goals aimed at enhancing customer satisfaction Required qualifications 1+ years of experience in a call center, outbound sales, or customer service environment Ability to multitask and prioritize in a fast-paced, metrics-driven environment Detail-oriented with a focus on high-quality customer service Adaptable and willing to learn new skills and processes Commitment to upholding company values and delivering an exceptional homeowner experience

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