Customer Engagement Supervisor

Leading a remote team in a healthcare-focused contact center, the full-time Customer Engagement Verification Supervisor will oversee daily operations, coach team members, and ensure accurate and timely customer outreach and verification activities. Key responsibilities Manage daily operations of Contact Center Agents, ensuring productivity and quality standards are met Coach and develop team members through regular feedback and performance discussions Monitor service metrics and operational trends to identify and address performance gaps Required qualifications Three or more years of experience in a contact center or healthcare operations environment One to two years of experience in a supervisory or people-leadership role Experience with Medicaid eligibility, customer outreach, or insurance verification preferred Demonstrated ability to manage performance and resolve escalations effectively Proficiency in Microsoft Office and experience operating in a remote work environment