Field Operations Specialist
mercuryEast Boston (MA)
About the role
Express Small Package Team MemberWe are currently searching for an outstanding individual to join our Express Small Package team in Downtown Boston. Mercury Business Services is a growing logistics company with offices in Boston, NYC, Columbus and Chicago. We are driven by our core values of Customers First, Extreme Ownership, Relentless Improvement, Band-aids and Stiches and Humility. Mercury specializes in time and temperature sensitive shipping for healthcare & life sciences, technology, and professional services companies. For over 40 years Mercury has been providing clients with responsiveness, value, guidance, and a comprehensive solution for their time and temperature-sensitive shipping needs. When working with Mercury, clients get personal attention, rather than a 1-800 number, and personalized guidance for their complicated shipments. The right person for this job needs to enjoy working from as 10:30 AM to 6:30 PM shift. This role will assist in all activities of our Squads and Express Packages team in Boston.
Daily Responsibilities:
- Sort, prepare labels, and ship packages every night.
- Solve various client issues on a nightly basis.
- Serve as back-up walking courier.
- Perform data entry.
- Opening/Closing the office/facility
- Assisting with customer support tickets
- Process Asset Returns
- Process AM Field Ops Export/NFO/Import Documents
Preferred Experience:
- 1-3 years previous experience
- Military experience is a plus
- Exceptional verbal and written communication skills
- Strong analytical and problem-solving skills
- Keen attention to detail
- Valid Massachusetts Driver's License
Additional Preferred Skills:
Enjoy working in a fast-paced environment.
Be engaged, proactive, and highly motivated.
Positive attitude
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
More like this