Customer Operations Support Manager

Customer Operations Account ManagerAt AMD, we believe technology has the power to solve the world's most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future.Whether you're designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger — technology that moves the world forward. Join us and, together, we'll advance your career.The Customer Operations Account Manager is responsible for operations between AMD and its customers. They build strong and sustainable relationships at operational and managerial levels within both the Customer's and AMD's organization. The Customer Operations Account Manager leverages these relationships to manage expectations, improve operations, and resolve order, supply, delivery, forecast and other operational issues. They work to achieve organizational goals.Responsibilities:Executes timely/ongoing review of customer backlogs and collaborates with stakeholders to resolve (e.g., factory, finance, sales, and customers)Manages business through all stages of the product lifecycle (NPI, EOL)Manages inventory and DOI (Days of Inventory) to prevent incurring inventory cost to AMD)Manages Demand vs Supply profiles for AMD direct customers or distribution channelsMonitors the consumption rate and ordering patterns to perform standard demand/supply analysisFrom forecast understanding and maintenance, effectively manages on-time revenue forecasting as assignedIdentify and manage key internal and external strategic relationships at multiple levels of management to ensure business continuityDrive projects and processes of identified importance within the organization and provide consultative advice to management, including business partnersWork collaboratively within the team to share best practices and remove obstacles for allDevelop self, adopt new tools and processes to achieve goals, create new ways to enhance the organization's capabilityEnable effective and efficient service through operational excellence and customer collaborationProvide leadership and collect feedback in the implementation of new processes in support of the strategyEngage with customers through quarterly business reviews and operational meetingsProvide guidance and support on operational issue resolutionSupport customer operations through a high-level understanding of business processes and proceduresQualifications/Required Skills: Possess understanding of business strategy and the ability to identify areas for process improvementStrong problem-solving skills and the ability to implement solutionAbility to write executive communicationsStrong oral and presentation skills, and can discuss operational concepts with customer, management and teamDemonstrated use of AI ToolsAbility to manage conflict internally and externallyExperience in developing and strengthening customer relationshipsStrong analytical skills required, with the ability to manage cross functional dependenciesAbility to deal with uncertaintyStrong Excel, PowerPoint and Power BI skillsStrong Supply Chain knowledgeProject management experienceEducation: Bachelor's degree and/or equivalent industry-related experienceLocation: San Jose, CAThis role is not eligible for visa sponsorship.