Traffic System Tech Support Engineer

Posted 8 days ago

virtual vocationsNew York (NY)

Traffic Technicians Highway, Street, and Bridge Construction

SENIORITY

Lead

Apply

About the role

Leading a technical support and field services team, the full-time Remote Traffic System Tech Support Engineer will manage support activities, provide technical consultation, and develop customer support processes to ensure high-quality service delivery.

Key responsibilities: Lead and manage a technical support team, ensuring performance oversight and coaching Plan and coordinate support activities while serving as an escalation point for complex technical issues Create and maintain technical documentation and deliver training on traffic management systems

Required qualifications: Bachelor's degree in Engineering, Information Technology, Electronics, Transportation Systems, or a related field, or equivalent experience 7+ years of experience in technical support or field services, with 5+ years in a leadership role Hands-on experience with traffic management systems installation, configuration, and troubleshooting Strong knowledge of traffic controller systems and experience in customer-facing environments Familiarity with relational databases and traffic cabinet configurations

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.