Remote Service Desk Analyst I IT Support & Customer Care

Posted 2 days ago

scorpion therapeuticsVirginia Beach (VA)

Computer User Support Specialists Computer Systems Design Services

SENIORITY

Junior

Apply

About the role

Scorpion Therapeutics is seeking a Service Desk Analyst I to provide Level 1 technical support for ePlus customers, resolving hardware and software issues and ensuring smooth IT operations. You will troubleshoot, document incidents, track issues through resolution, and deliver excellent customer service via phone, email, and in person. Collaboration and mentorship within the team are encouraged.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.