Switchboard Operator/Receptionist

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shriners childrensGalveston (TX)

Switchboard Operators, Including Answering Service General Medical and Surgical Hospitals

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About the role

Company Overview: Shriners Children's is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families. With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family's ability to pay or insurance status. Please click here to learn more about our locations.

Job Description: Shriners Children's Texas is looking to hire a part-time Switchboard Operator / Receptionist to answers the main switchboard for the hospital; directing telephone calls to appropriate department or person as well as to greet visitors, vendors and patients.

Key Responsibilities:

Answer the hospital switchboard telephone promptly and directs calls to proper party or paging staff
Greet visitors and staff courteously with a smile and directs them to proper personnel, ensuring compliance with HIPAA and security regulations
Issues visitor passes to authorize persons and gives clear and concise instruction on hospital rules and regulations
Announces appropriate overhead pages promptly and accurately

Accepts non-monetary donations and assists in moving them to appropriate areas. Makes notes name of donor, time, details of donation as applicable in the Security rounds log book. Accepts monetary donations and delivers sealed envelope to Business Office. Makes notes on name of donor, time and amount donated (if known) in the Security rounds log book.

Required Qualifications: Bi-lingual English / Spanish

Preferred Qualifications: High School diploma / GED2 years receptionist experience Compensation is determined based on years of relevant experience and departmental equity.

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