Senior Vice President Operations

Compensation: $190K-$250K base + 20%-30% bonus

Description: A rapidly growing senior living operator is seeking an SVP of Operations for their Midwest region. This is a senior leadership role that will oversee RDOs, and drive organizational growth and operational excellence.

Primary Responsibilities: 1. Regional Leadership & Accountability Directly manage, mentor, and develop Regional Directors of Operations (RDOs).Establish clear performance expectations and measurable KPIs for each region. Conduct structured one-on-ones, performance evaluations, and succession planning. Implement performance improvement plans when necessary. Ensure RDOs conduct consistent site visits and actively coach Executive Directors. Hold RDOs accountable for occupancy growth, NOI performance, labor management, compliance, and leadership bench strength.2. Strategic Planning & Organizational Growth Develop and execute long-term operational strategies aligned with enterprise goals. Analyze market trends and identify growth opportunities, acquisitions, and partnerships. Collaborate with the Senior Operations Officer and RDOs to implement strategic initiatives. Lead operational integration for new managed properties and transitions. Participate in industry events to stay informed on emerging trends and best practices. Collaborate with RDOs to establish and achieve financial targets and profitability benchmarks. Participate in annual budget creation for all managed properties. Ensure disciplined execution of approved budgets, including capital projects. Regularly review income statements, balance sheets, cash flow statements, and key ratios. Conduct root-cause analysis when performance deviates from expectations. Oversee labor management strategies and expense controls to optimize margin without compromising quality. Negotiate and manage portfolio-wide operating contracts and vendor agreements under direction of the Senior Operations Officer.4. Revenue Optimization & Market Positioning Drive revenue enhancement strategies, including occupancy growth, pricing optimization, and rate strategy. Monitor inquiry-to-move-in conversion trends and regional sales effectiveness. Oversee portfolio-wide marketing initiatives and vendor performance. Identify and pursue opportunities to expand market presence and portfolio value.5. Operational Excellence & Continuous Improvement Oversee day-to-day portfolio operations in partnership with RDOs. Ensure compliance with licensing requirements, regulations, and quality standards. Collaborate with the VP of Clinical and Senior Operations Officer to implement policies and procedures. Ensure RDOs proactively remedy deficiencies and communicate corrective action plans to ownership. Serve as escalation point for family concerns after ED and RDO involvement. Conduct routine site visits to validate KPI monitoring, leadership engagement, culture health, and physical plant standards. Identify systemic improvement opportunities and implement structured corrective action.6. Ownership & Stakeholder Relations Maintain consistent, transparent communication with ownership groups. Present operational and financial performance updates with clarity and credibility. Address and resolve ownership inquiries related to property performance or RDO effectiveness. Ensure owners are informed of operational challenges, remedies, and capital initiatives. Collaborate with ownership consultants on major property improvement projects and monitor progress. Engage in recruitment, hiring, and leadership development across the portfolio. Elevate hiring standards for key leadership roles. Ensure succession planning is active across all regions. Champion culture, Impact program, and core values. Foster a high-performance, high-accountability leadership environment.8. Budget & Capital Execution Collaborate in annual budget development across all properties. Ensure effective implementation of approved capital budgets and improvement plans. Maintain oversight of major projects and capital allocations to protect asset value.9. Portfolio Transitions & Growth Initiatives Partner with the Senior Operations Officer to ensure seamless transition of new managed properties. Support acquisition due diligence through operational evaluation and risk assessment.

Qualifications: 8+ years operations experience with Senior living/long-term care communities Ability to travel to support the managed portfolio