Client Coach

Posted 3 days ago

virtual vocationsDenver (CO)

Exercise Trainers and Group Fitness InstructorsFitness and Recreational Sports Centers

SENIORITY

Mid

About the role

Driving client success in a remote capacity, the full-time Client Coach will manage onboarding, fulfillment, and ongoing coaching for gym owners, focusing on advancing clients through various service tiers and ensuring a positive experience. Key responsibilities: Oversee client onboarding and fulfillment processes, ensuring a smooth experience and removing bottlenecks Conduct regular coaching calls to guide clients in achieving their quarterly goals and action plans Collaborate with cross-functional teams to enhance the client experience and report key metrics to leadership Required qualifications: Experience in the gym industry in both sales and training roles Minimum of 2 years of management experience Proven ability to handle challenging customer situations and de-escalate conflicts Strong relationship-building skills with customers Availability to work M-F 8AM-5PM EST, with flexibility for additional hours as needed

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.