Director of MSP Success
virtual vocationsDenver (CO)
About the role
To drive strategic initiatives and operationalize business systems for growth, the full-time remote Director of MSP Success will lead cross-functional alignment, manage customer lifecycle transformation, and establish governance models to support scalable MSP growth.
Key responsibilities:
Translate strategic priorities into enterprise-wide initiatives and operational roadmaps
Drive alignment across Product, Sales, Marketing, Services, Support, and Operations teams
Define KPIs and reporting frameworks to measure lifecycle performance and customer outcomes
Required qualifications:
7+ years of experience in business transformation, customer lifecycle strategy, or related functions
Proven success in building and scaling new business models within high-growth technology organizations
Experience with MSPs in the SMB, Multi-Dwelling Units, or Hospitality sectors is preferred
Strong strategic planning and program leadership capabilities
Knowledge of WiFi, networking, and digital technologies for operational transformation
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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