Call Center Agent
esolutionsSouth Charleston (WV)
About the role
Call Center AgentWe are hiring Call Center Agent with the following skillset
Key Responsibilities:
Promote and retain company products and services.
Handle inbound and outbound retention-related calls.
Negotiate and process save/service order requests effectively.
Deliver exceptional customer service over the phone.
Maintain a patient, tactful, and efficient approach when interacting with customers.
Clearly explain applicable fees, policies, and adjustments.
Identify customer needs and recommend suitable product and service options.
Follow structured call flows to enhance overall customer experience.
Demonstrate strong active listening and problem-solving skills.
Meet performance metrics including call quality, retention rate, and customer satisfaction.
Required Experience:
SkillsPrior experience in customer retention, sales, or upselling roles.
Minimum 1 year of call center experience required.
Strong communication and negotiation skills.
Ability to work in a fast-paced, customer-focused environment.
Excellent interpersonal skills with a customer-first mindset.
Ability to multitask while maintaining accuracy and professionalism.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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