Bilingual Receptionist/Customer Service

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luisa samuel state farm agencyPhoenix (AZ)

Receptionists and Information Clerks Insurance Agencies and Brokerages

SENIORITY

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About the role

Job Description: Don’t wait, take the next step in your career today. Luisa Samuel - State Farm Agency in Phoenix, Arizona, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in insurance? No problem! This is the perfect opportunity to transfer your experience to break into a new industry. You’ll have the opportunity to grow your knowledge, and you’ll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.

Responsibilities: Warmly greet every visitor who walks through our doors, ensuring they feel valued from the moment they arrive. Manage our main phone line with a friendly demeanor, routing calls to the right team members. Assist our clients with basic questions regarding their policies and help them navigate their paperwork. Keep our front office space tidy, organized, and inviting for everyone who visits. Support the agency staff with administrative tasks like scanning, filing, and managing correspondence. Help coordinate appointments and keep our daily calendar running smoothly so no one is left waiting.

Requirements: Fluency in both English and Spanish, both spoken and written. High school diploma or equivalent experience. Previous experience working in a customer-facing or administrative role. Proficiency with basic office technology and software. Clear and welcoming phone etiquette. Strong organizational skills and the ability to multitask in a busy setting.

Benefits:

Paid Time Off (PTO)
Health Insurance
Hands on Training
Career Growth Opportunities
Retirement Plan
Birthday OffProfessional Development Opportunities
Long-Term Career Growth
Mentorship with Established AgentTeam Building Activities
Pizza on Friday

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