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David Careers

IT Field Support Technician

Posted today

insight globalBel Air (MD)
Computer User Support SpecialistsComputer Facilities Management Services

SENIORITY

Senior

SALARY

$28/hr

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About the role

JOB DESCRIPTION: Our client is seeking an experienced IT Field Support Technician to provide onsite technical support for a fast-paced corporate environment. This individual will be responsible for supporting employees and executives across Windows, macOS, Microsoft 365, mobile devices, networking, and endpoint management platforms. The ideal candidate is a proactive and customer-focused IT professional who can troubleshoot independently, communicate effectively with stakeholders at all levels, and deliver exceptional end-user support. This role requires a strong technical foundation, excellent communication skills, and the confidence to support executive leadership while managing day-to-day hardware, software, access, and device management issues.
REQUIRED SKILLS AND EXPERIENCE:
  • 5+ years of hands-on IT support experience in a corporate or enterprise environment.
  • Experience providing onsite technical support and resolving hardware, software, networking, and user access issues.
  • Strong troubleshooting experience across both Windows and macOS environments.
  • Experience supporting and troubleshooting Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
  • Experience troubleshooting common end-user issues including:○ VPN connectivity○ Outlook synchronization○ Adobe and other third-party applications○ Printing and peripheral devices○ WiFi and network connectivity
  • Experience supporting iPhones, iPads, and mobile devices.
  • Experience with Azure Active Directory (Entra ID) including password resets, account unlocks, user provisioning, and access management.
  • Experience imaging, configuring, deploying, and troubleshooting laptops and workstations.
  • Experience onboarding new hires and provisioning equipment.
  • Strong customer service and communication skills with the ability to interact professionally with employees at all levels.
  • Experience providing support to senior leadership, executives, or VIP users.
  • Ability to work independently, prioritize multiple requests, and take ownership of issues through resolution.
  • Comfortable working onsite 5 days per week in a highly visible, customer-facing support role.“Artificial intelligence tools are used to assist in screening and assessing applicants for this position.\"This role is vacant for a new opening This role is looking to pay $28/hr

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