DEVELOPER L4(CONTRACT)

Position Summary: Responsible for developing and implementing conversational AI and customer engagement solutions using Google Customer Engagement Suite.

Responsibilities: Build Dialogflow CX virtual agents. Configure CCAI solutions. Develop Agent Assist functionality. Implement knowledge connectors and integrations. Create conversational workflows. Integrate with healthcare applications and APIs. Support testing and production deployment.

Required Skills: 5+ years of application development experience.2+ years of Google Contact Center/CCAI experience. Expertise in: Dialogflow CX, Google Agent Assist, Vertex AI, Google Cloud Services, REST APIs. Java, Python, or Node.js.

Preferred Skills: Contact Center migration experience. Healthcare payer experience. Conversational AI and Generative AI implementation experience.

Experience: 5-8 Years. The expected compensation for this role ranges from $60,000 to $135,000. Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options. Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.