Own the relationship everyone gets wrong At Resilience Partners, the landowner experience is a driving force of whatwe do. The landowner is our customer, and the relationship is the company.
As Vice President of Landowner Experience, you own that relationship end to end — from first contact to a relationship of trust that lasts the life of the asset. Reports directly to Resilience President.
What you will own The landowner journey:design and run individualoutreach, education, negotiation, and ongoing relationship — measured by trust, conversion, and satisfaction, not signatures alone.
The field and engagement team:hire, train, and lead land agents and relationship managers, and set the standard for how a Resilience representative shows up at someone's door.
Offer and negotiation experience:fair, transparent, consistent terms and a process landowners describe as honest even when they say no.
Voice of the landowner:structured feedback into corridor selection and the analytics product — which messages land, which objections recur, which parcels turn — so targeting gets smarter over time.
Acquisition delivery:meet easement-acquisition targets per study area, without trading away trust to do it.
Tools and CRM:own the systems (Hub Spot and the company's data platform) that track every landowner interaction with discipline.
What done looks like (first 12 months)A landowner-experience function that is a real competitive advantage: a documented journey and field playbook, a trained team that represents us well, measurable trust and satisfaction, and acquisition targets met for at least one study area through voluntary deals — with a feedback loop that demonstrably sharpens targeting.
Must-haves 10+ years in land acquisition, right-of-way, real estate, community relations, customer experience, or field sales leadership, with direct landowner- or customer-facing responsibility.
Built and led field or relationship teams — set standards and held people to them.
A negotiation track record where reputation mattered and repeat trust, not a single close, was the goal.
Genuine respect for rural landowners and the patience to earn trust slowly.
Comfort with CRM and data discipline; willing to travel to project regions.
Linear-infrastructure right-of-way or easement experience (transmission, pipeline, fiber, rail) and title / property fundamentals.
Experience standing up a function or playbook from scratch; Hub Spot.
A background that blends customer-experience rigor with real field and land work.
Role terms Full-time employee, reporting to Resilience President. Base salary $175,000–$240,000 depending on experience, plus meaningful equity and an annual performance bonus. Offices out of Denver. Immediate start.
