Senior CSM Lead - Premier Accounts & AI Adoption (Remote)
relativitySpringfield (IL)
Senior CSM Lead - Premier Accounts & AI Adoption (Remote)
Posted 2 days ago
relativitySpringfield (IL)
SENIORITY
Manager
About the role
Relativity is seeking a Lead Customer Success Manager to own Premier Tier outcomes, blending strategic consulting with internal leadership. You will coordinate the account team and drive AI adoption, change-management, and methodology development across the CSM function. With 7–10 years in customer success or strategic accounts, you will lead executive-level discussions, deliver ROI and business reviews, and shape scalable playbooks that improve revenue retention and expansion opportunities.
Before you apply
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Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.