Call Center Rep- St. Charles County (PRN)

Posted yesterday

bjc healthcare newKansas City (MO)

Customer Service Representatives General Medical and Surgical Hospitals

SENIORITY

Mid

Apply

About the role

Additional Information About the Role Inbound Call CenterPRN Schedule Various Shifts (including weekends) Holiday Rotation Required Non-Benefits Eligible Must be able to train and work on all shifts (Days, Evenings and Overnights)

Overview: Barnes-Jewish St. Peters Hospital proudly serves the health care needs of families in St. Charles, Lincoln and Warren counties. The 102-bed community hospital provides comprehensive inpatient and outpatient services including the Siteman Cancer Center at Barnes-Jewish St. Peters Hospital, the Breast Health and Women's Center, the Cardiology Center, the Neurosurgery Center and the Outpatient Surgery and Endoscopy Center. Barnes-Jewish St. Peters Hospital is an Accredited Chest Pain Center and carries a Level II stroke certification. Additionally, the hospital's medical office building houses offices for specialists in primary care, cardiology, obstetrics, dermatology, surgery and pulmonology. Barnes-Jewish St. Peters Hospital also offers outpatient services including physical therapy, a sleep lab, and cardio-pulmonary rehabilitation. At Barnes-Jewish St. Peters Hosiptal, every decision is made in the best interest of patients and families. This department maintains a manicured campus for patients and visitors.

Preferred Qualifications

Role Purpose: Responsible for providing call center services by assisting internal and external callers in a professional and courteous manner.

Responsibilities: Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories. Answers incoming calls according to department guidelines. Provides paging service. Provides clerical duties, organizes and maintains records. Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request.

Minimum Requirements: EducationHigh School Diploma or GEDExperienceSupervisor Experience No Experience

Preferred Requirements:

Experience2-5 years
Benefits and Legal StatementBJC Total Rewards
At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
Disability insurance* paid for by BJCAnnual 4% BJC Automatic Retirement Contribution 401(k) plan with BJC match
Tuition Assistance available on first dayBJC Institute for Learning and Development
Health Care and Dependent Care Flexible Spending Accounts
Paid Time Off benefit combines vacation, sick days, holidays and personal time
Adoption assistance
To learn more, go to our
Benefits Summary .*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.