Entry Level Client Liaison / Legal Intake Center Agent

Posted yesterday

phaxisCherry Hill Twp (NJ)

Legal Support Workers, All Other Offices of Lawyers

SENIORITY

Junior

SALARY

$20/hour

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About the role

Entry Level Legal Client Liaison/ Intake Center Agent Cherry Hill, NJJoin a high-profile law firm for an onsite role as a Junior Level Intake Center Agent / Client Liaison and become an important first point of contact for individuals seeking legal representation. This is a fast-paced, client-focused role ideal for someone who is professional, empathetic, detail-oriented, and comfortable handling a high volume of calls. Hourly rate is $20/hour.

Responsibilities: Handle a high volume of inbound and outbound calls with prospective and existing clients. Gather and accurately document detailed client and case information. Pre-qualify potential clients based on established case criteria. Follow up with clients to obtain medical records and other required documentation. Enter and update information in the firms case management system. Send legal documents and coordinate follow-up appointments and communications. Provide professional, compassionate customer service while handling sensitive information. Escalate complex questions or concerns to the appropriate legal team. Assist with data entry, filing, and other administrative tasks as needed.

Qualifications:

Excellent verbal communication and active listening skills.
Strong customer service skills and a professional, empathetic approach.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and accurate data-entry skills.
Excellent computer skills; proficiency with Microsoft Office.1-3 years of experience in any of the following: call center, client services, legal, healthcare, hospitality or administrative experience preferred.
Bachelors degree is a plus
An interest in working in the legal fieldA POSITIVE ATTITUDE IS ESSENTIALThis is an excellent opportunity for a polished, motivated entry level professional who enjoys helping people and wants to build experience within a respected legal environment.

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