Contact Center Tech & AI Strategy Lead

Posted 17 days ago

credit union of coloradoDenver (CO)
Computer and Information Systems ManagersTelemarketing Bureaus and Other Contact Centers

SENIORITY

Manager

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About the role

Credit Union of Colorado is seeking an MXC Contact Center Technology Manager to lead the technology roadmap, deliver data-driven insights, and drive AI-powered efficiencies across the member experience center. The role focuses on advancing MXC capabilities, analytics, and security while guiding a team through dynamic change. Ideal candidates will have a strong leadership background in contact centers, proficiency with Tableau and Zendesk, and a passion for innovative solutions that enhance #J-18808-Ljbffr

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.

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