Billing Ops Lead for Strategic Accounts
ukgLowell (MA)
About the role
UKG is seeking a Billing Inquiry Analyst to serve as a primary liaison between customers and internal teams, handling billing inquiries, disputes, escalations, and exceptions while protecting revenue and delivering a positive customer experience.
You will work with Sales, Customer Success, Finance, Revenue Operations, Service Operations, Product, and Engineering to resolve complex issues, develop expertise in monetization models, and leverage AI-driven tools to improve efficiency.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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