Performance Manager, Team Lead

Leading a team of Performance Managers while managing a personal portfolio of dealership accounts, the full-time remote Performance Manager (CSM), Team Lead will coach team members, ensure account performance, and drive client retention and growth. Key responsibilities Coach and develop a team of Performance Managers, providing feedback on client communication and account strategy Manage a reduced book of dealership accounts, ensuring effective communication and alignment with client goals Monitor client performance across key metrics and drive expansion opportunities for Motive products Required qualifications 4+ years of experience in customer success, account management, or consulting within the automotive industry Proven track record of managing complex dealership accounts with strong retention and growth results Experience in coaching or mentoring other Customer Success Managers Comfort with performance data, analytics, and reporting Highly organized with the ability to balance team leadership and personal account responsibilities