Lead, Client Success

Posted 5 days ago

publicis healthChicago (IL)

Advertising and Promotions Managers Advertising Agencies

SENIORITY

Manager

SALARY

$120,000.00/Annually

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About the role

Lead, Client Success As a Lead, Client Success, you will act as a pivotal individual contributor, owning client & agency relationships and driving the strategic adoption of Epsilon's person-first digital media solutions. You will collaborate closely with Epsilon Sales, Publicis agency partners, and internal cross-functional teams to transform client business objectives into high-performing media realities. This is an ideal role for a media professional who wants to be at the center of the action bridging the gap between high-level strategy, pitching new products and ideas that meet client objectives as well as hands-on execution. You'll have the opportunity to: Partner with Client Leadership/Sales Team to identify and advance optimization, upsell, and digital media growth opportunities. Synthesize performance insights and support QBRs and strategic readouts. Connect campaign results to broader business goals and future investment planning. Develop innovative, data-driven media proposals and campaigns that leverage Epsilon's industry-leading identity products. Directly influence Epsilon's growth by ensuring delivery excellence and operational health.

Qualifications: You are a client-focused professional with a passion for marketing, client success, and digital media. You excel at getting things done, staying organized, and building strong working client and internal relationships. You are comfortable working with data to monitor performance and communicate insights, and you have a strong attention to detail that helps ensure high-quality execution. You're eager to learn how strategy and execution come together to drive results. You're proactive about identifying issues early, escalating appropriately, and partnering across teams to support client outcomes and continuous improvement. What You'll Bring With You:

Bachelor's Degree from a four-year college or university.8+ years of experience in digital marketing, media, analytics, or client success.
Experience in developing, nurturing and managing client relationships.
Proven track record of driving and maintaining revenue growth with clients.
Exceptional organizational skills with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
Comfort working with performance data to monitor campaign health and identify trends.
Ability to build strong relationships with internal and external stakeholders.
Excellent communication and interpersonal skills.
Highly organized with a strong attention to detail.
Why You Might Stand Out From Other Talent:
Direct experience within the digital media landscape, specifically with platform-based execution.
A self-starter who recognizes potential challenges early and approaches them with a proactive outlook.
A history of building strong client and internal partnerships to drive collective delivery excellence.
Because You Matter:

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to: Flexible time off (FTO), 14 paid holidays, paid sick time, parental/new child leave, childcare & elder care assistance, adoption assistance, comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling. Epsilon benefits are subject to eligibility requirements and other terms. Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Compensation Range: USD $80,000.00 - USD $120,000.00/Annually.

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