Lead - IAM Platform Operations
northern trustTempe (AZ)
About the role
Position Summary:
The Lead, IAM Platform Operations is responsible for the day-to-day operation, support, and continuous improvement of Northern Trust's Identity and Access Management (IAM) platforms. This role ensures IAM services are secure, stable, compliant, and operationally effective while partnering with IAM Engineering, Product Management, Risk, and Technology teams to deliver reliable identity services across the enterprise. The position supports identity governance, privileged access, authentication, authorization, non-human identity, and related IAM capabilities. [IAM\\_30-60-...iorities 2 | Power Point], [Cyber Prog...AM\\_updated | Power Point]
Key Responsibilities:
* Lead operational support and administration of IAM platforms and services.* Manage platform health, availability, resiliency, maintenance, upgrades, and operational readiness.* Monitor service performance, operational metrics, and SLA attainment, driving remediation where necessary.* Coordinate incident, problem, and change management activities for IAM platforms.* Drive process improvements, automation, and operational efficiency initiatives.* Partner with Engineering and Product teams to transition new capabilities into production support.* Support regulatory examinations, audits, control reviews, and evidence collection activities.* Maintain operational procedures, support documentation, and service runbooks.* Manage vendor support relationships and coordinate issue resolution with technology partners.* Mentor junior team members and promote operational excellence across the IAM organization.
Required Qualifications:
* 7+ years of experience in IAM, Cyber Security, Technology Operations, or related disciplines.* Experience supporting enterprise IAM technologies and security platforms.* Working knowledge of Identity Governance, Privileged Access Management, Authentication, Authorization, and Identity Lifecycle Management.* Experience with incident management, service operations, platform support, and operational monitoring.* Strong analytical, troubleshooting, and stakeholder management skills.* Experience operating within regulated and risk-focused environments.
Preferred Qualifications:
* Experience with Cyber Ark, Saviynt, Entra ID, Okta, Ping, Service Now, or similar platforms.* Knowledge of ITIL, NIST, COBIT, and cybersecurity control frameworks.* Financial services or highly regulated industry experience.* Relevant certifications such as CISSP, CISM, ITIL, Cyber Ark, Saviynt, or Microsoft Security certifications.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
More like this