Senior Customer Journey Manager: Experience & Insights

Posted yesterday

united states 2 avis budget car rentalBoonton (NJ)

Project Management Specialists Travel Agencies

SENIORITY

Senior

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About the role

Avis Budget Group in Parsippany, New Jersey, is hiring a Manager, Customer Journey to analyze end-to-end customer journeys and drive improvements. You will partner with Operations, Digital, Marketing, and CX Council to map journeys, measure performance, and implement enhancements that reduce friction and boost loyalty. This role requires 5–7 years in CX, strong data skills with Tableau/Power BI, and the ability to translate insights into actionable programs.

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