Recovery Sr Operations Analyst - Letters

Job TitleManage the day-to-day letter operations of SMS Recovery department, ensuring compliance with federal, state and investor requirements in accordance with the established company policies and procedures. Assess the efficiency and effectiveness of business operations to continually improve structures, processes, and performance.Principal DutiesManage the letter process for SMS Recovery. Develop new letters, make revisions, and facilitate development with Compliance and Print Production to ensure accurate and timely implementation.Participate in planning and development of new processes, workflows and system enhancements as new acquisitions and clients are boarded and de-boarded, as it relates to letters.Ensure legally required Recovery letters and notices are sent timely and accurately.Manage Recovery letters processes for loan servicing transfers.Partner with the SMS Print Production team to ensure bulk letter processes are completed within required timeframes.Assist IT with data file requirements for bulk letters as needed.Collaborate with Recovery Management to develop written marketing initiatives and manage the campaign letters from inception through deployment.Performs related duties as assigned by supervisor.Education and Experience RequirementsAssociates or Bachelor's degree in Business; or equivalent work experience5+ years writing, editing and process development experience.5+ years mortgage servicing experience required, preferably in mortgage and/or post charge-off servicing.Knowledge, Skill, and Ability RequirementsStrong verbal and written communication skillsAbility to analyze information and business processes.Self-Motivated with strong attention to detail and excellent organizing skillsStrong problem-solving skillsAbility to work both independently and with a team.Proficiency with Microsoft products, especially Word and ExcelWhile this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.Why NewrezWe're a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.Company BenefitsWe offer benefits, programs, and perks that support you in every aspect of your life.Medical, dental, and vision insuranceHealth Savings Account with employer contribution401(k) Retirement plan with employer matchPaid Maternity Leave/Parental Bonding Leave/Caregiver LeaveAdoption AssistanceTuition & Certification reimbursementEmployee Mortgage Loan ProgramThe Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardshipsNewrez NOWThrough Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)Matching Gifts Program - dollar-for-dollar up to $1,000Access to grants, nonprofit resources, and volunteer opportunitiesMore than $6,000,000 donated since 20201 in 5 employees participates in at least one Employee Resource Group (ERG)Equal Employment OpportunityWe're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.