Counter Staff - Full Time
tide cleanersHouston (TX)
About the role
Counter Staff Reports To:
Counter Manager & General Manager Edit Holdings, LLC dba Tide Cleaners, is looking for a Counter Staff to join our team! We seek individuals who enjoy working with people, thrive in a team environment, and are passionate about delivering exceptional customer experience.
Key Responsibilities:
Live Our Core Values: Demonstrate Guest Service, Excellence, Commitment, Integrity, and Top Quality at all times.
Customer Experience:
Provide outstanding in-store service for dry cleaning and laundry pick-up/drop-off customers. Customer Relations: Manage customer inquiries via phone, email, and in-person; build rapport, identify needs, and resolve issues or complaints professionally. Garment Handling: Perform check-in/check-out tasks, tag and spot-check garments, and organize items per customer requests. Transaction Management: Accurately calculate prices and handle cash/credit transactions. Quality Assurance: Ensure all garments meet Tide Dry Cleaners' quality standards. Training & Development: Help train new employees in store procedures and processes. Store Operations: Open/close the store, set and meet daily goals, and maintain a clean, organized counter area. Adaptability: Work in a fast-paced environment with attention to detail, while standing for extended periods.
Other Duties: Perform additional tasks as assigned.
Qualifications:
Basic math skills and ability to recognize numbers. Self-motivated with a positive, energetic attitude. Strong leadership and teamwork qualities. Willingness to participate in ongoing training and development. Ability to stand for long periods. Previous experience in hospitality or customer service is preferred. Shift and Schedule Store Hours: Monday-Friday: 7:00 AM - 7:00 PM Saturday: 8:00 AM - 5:00 PM Sunday: Closed Full-Time 32-40 hours per week Part-Time: Up to 29 hours per week Overtime As necessary Benefits Health Insurance Vision Dental 401 (k) Yearly Paid Time Off Paid Holidays
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