Concierge Specialist (General Ops) - Velocity Black (UK)

Our Mission: We're on a mission to be a force for good in lending. Throughout our almost 30-year history, we've consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK's Best WorkplacesTM list. Hear from our team about what it's like working at Capital One UK.

About the Role: Velocity Black, the leading luxury concierge recently acquired by Capital One, harnesses the power of technology, the warmth of human experts, and the convenience of cutting edge apps to help high-performance people actualize the full potential of their lives. From access to the hottest restaurants to guaranteed upgrades at the world's finest resorts, our concierge team is available 24/7/365 via our proprietary app to support our customers and fulfil their requests. It's concierge, reimagined for the digital age. We are looking for someone passionate about the hospitality industry with strong existing knowledge of what it takes to be the most high-value-add concierge. The ideal candidate will be an energetic, ambitious and determined person who wants to take their career in the customer service and concierge space to the next level.

What You'll Do: Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences and retail. Liaising with every part of the business to ensure a swift and effective resolution process and effective handling of member issues Communication with members, giving them a demonstration of the product interface and an overview of the membership Completing end-to-end member requests The Skills and Experience You Need Proven experience in luxury concierge or hospitality Adaptability and multitasking'Yes first' mentality General knowledge of high end experiences, luxury goods, and restaurants Experience working with high net worth individuals and clients Entrepreneurial, problem-solving attitude Excellent, clear and effective verbal and written communication skills Experience in a collaborative and transparent environment Ability to work in high-pressure environment with tight deadlines Flexible working hours - available to work on evenings and weekends Where and How You'll Work This is a permanent, remote position. Please note, to be eligible to apply to this role, you must reside in the UK.

What's in It for You: We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. Capital One is committed to diversity in the workplace.