Guest Experience Lead: World-Class Event Service

Posted 2 days ago

vinik sports groupTampa (FL)

First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services Promoters of Performing Arts, Sports, and Similar Events with Facilities

SENIORITY

Senior

Apply

About the role

Vinik Sports Group, based in Tampa, seeks a Manager of Guest Experience to lead a 300+ frontline team across Lightning Hockey, Legendary Concerts, and USF Athletics venues. You will hire, train, and deploy staff, shape service standards, and collaborate with departments to create flawless guest interactions. The role requires 3–5 years of leadership in staff management, 2–3 years in guest experience, and a degree in sports/entertainment management or related field.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.