Customer Success Manager, Enterprise

Customer Success ManagerAs a Customer Success Manager at Iru, you will partner with enterprise customers to drive long-term success and strategic value realization. Acting as a trusted advisor, you will work closely with senior stakeholders to align business objectives with Iru's unified, AI-powered platform.This is a Miami-based hybrid role, where you will collaborate closely with Sales, Product, and leadership to support some of Iru's most strategic accounts.Success in this role means driving retention and expansion across a smaller number of high-value accounts while building deep, executive-level relationships and delivering measurable business impact.What You'll DoManage a portfolio of strategic enterprise accounts (lower volume, higher ACV)Build and maintain relationships with executive stakeholders and decision-makersDevelop tailored success plans tied to customer business objectivesLead onboarding, enablement, and executive business reviews (EBRs)Drive product adoption and measurable ROI across complex organizationsIdentify and drive expansion opportunities in partnership with SalesNavigate multi-stakeholder environments and complex account structuresAdvocate for customers internally and influence product directionWhat You'll Bring3–6+ years of customer success or account management experience in SaaSExperience managing enterprise accounts (ARR $5M+; contracts $100K+)Proven ability to build executive relationships and drive strategic conversationsStrong business acumen and consultative approachExcellent communication and presentation skillsExperience working cross-functionally in complex environmentsBenefits & PerksCompetitive salaryHybrid work environment (3 days in office per week)100% individual and dependent medical + dental + vision coverage401(K) with a 4% company match20 days PTOIru Wellness Week the first week in JulyEquity for full-time employeesIn-office lunch stipend providedUp to 16 weeks of paid leave for new parentsPaid Family and Medical LeaveModern Health mental health benefits for individuals and dependentsFertility benefitsWorking Advantage employee discountsOnsite fitness centerFree parkingExciting opportunities for career growthWe are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you're someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.