D2C Representative - Fishers

Overview: Position Type Full Time

Description: Job Summary Our Wireless Sales Representative is a customer service and inbound sales focused role. The Wireless Sales Representative is responsible for answering inbound sales calls in a friendly and urgent manner. You will work with customers to complete sales, assist with questions, and work with your team to meet your goals. In this role, you'll earn not only an hourly rate, but also an extremely competitive uncapped commission; what you earn, you get. Job Functions Answer Inbound Calls Troubleshoot problems and complaints Respond promptly to emails/messages from customers Accurately note customer accounts Process Orders, Forms, and Applications Upsell Products and/or services when appropriate Willingness to listen and deescalate situations when needed Complete ongoing training for product and service updates as needed Other duties as assigned Skills, Qualifications, and Requirements Bilingual/Spanish Speaking encouraged to apply Customer service experience Strong Computer Skills Excellent Communication Skills, both spoken and written Strong time management skills Adaptability and flexibility Problem Solving Ability to build relationships with callers Excellent Organizational Skills Positive Attitude Punctual and Dependable High School Diploma or Equivalent