Membership & Outreach Attendant

Posted 12 days ago

penn state universityUniversity Park (PA)

Amusement and Recreation Attendants Colleges, Universities, and Professional Schools

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About the role

Membership And Outreach Attendant Membership and Outreach Attendants must be dynamic, problem-solving Penn State students with the ability to uphold Campus Recreation policies and procedures. They must have the ability to excel in customer service and engage with patrons. Attendants must have the knowledge and skills to answer telephone calls, work face-to-face with patrons, and provide facility tours to guests.

Responsibilities: Greeting patrons with a friendly and welcoming demeanor. Conduct membership and locker sales transactions and process program registrations efficiently. Troubleshooting issues with membership and locker sales and renewals. Provide exceptional customer service by answering inquiries about Campus Recreation programs and services and directing patrons to appropriate staff when needed. Assist in answering telephones and engage with patrons face-to-face. Conduct facility tours for guests. Promote Penn State Campus Recreation memberships, programs, and services to the community. Complete other duties as assigned by supervisor.

Personal/Professional Development and Responsibilities: Attend all staff meetings. Be receptive to personal and professional development. Balance time commitments. Give and receive performance feedback. Recognize limitations and work to improve. To function as a contributing member of the Campus Recreation team.

Requirements: Must successfully complete a criminal background check. Ability to positively interact with patrons and employees alike. Strong critical thinking skills.

Working Conditions: Average of 6-10 hours worked per week. Work will take place on the University Park Campus. Must be able to accommodate a variable work schedule that will include mornings, evening, weekends, and University breaks. Campus Recreation is a department within Student Affairs that provides fitness, wellness, and recreational programs to the campus community through the operation and administration of the new expanded and renovated 200,000 sf Intramural Building, the McCoy Natatorium, the 700-acre Stone Valley Outdoor Recreation Area, a Tennis Center including six clay courts and four indoor courts, the White Building, Outdoor Adventures, Aquatics, Club Sports, Fitness and Wellness Programs, and Intramural Sports. The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

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