Senior Retail Sales Associate – Music Store

Music & Arts seeks a full-time Senior Sales Associate to lead customer experience in our retail store. In this role, you’ll guide students, parents, and educators in selecting band and orchestra instruments, rentals, and accessories, enroll customers in private lessons, and support repairs and services. You’ll model outstanding customer service, help drive store sales, maintain merchandising and inventory standards, and mentor junior associates. This position is ideal for someone with strong retail skills, a passion for music education, and a desire to support local schools and communities. Provide knowledgeable, friendly service to students, parents, and educators Recommend instruments, rentals, accessories, and lessons based on customer needs Process sales, rentals, and returns using POS systems Enroll customers in private lesson programs and promote educational services Support repair and service intake and communicate options to customers Maintain merchandising standards and organized product displays Monitor and help manage inventory levels and stock replenishment Mentor and support junior sales associates on products and service standards Achieve individual and store sales goals and participate in promotions Uphold a clean, safe, and welcoming store environment Retail sales Point-of-sale (POS) systems Cash handling Customer relationship management Product merchandising Inventory management Upselling and cross-selling Basic music instrument knowledge Lesson program enrollment Communication Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Retail sales training certification Point-of-sale (POS) system proficiency Music performance or education background