Customer Success Senior Director

Posted yesterday

virtual vocationsDenver (CO)

Sales ManagersComputer Systems Design Services

SENIORITY

Manager

About the role

Leading a new customer success team within the auto adjacent solutions sector, the full-time Customer Success Senior Director will maximize customer value and retention through proactive partnerships and structured service delivery while working remotely. Key responsibilities Own renewals bookings performance and translate customer success strategy into clear priorities and execution plans Lead, coach, and develop team members while establishing consistent expectations for renewals processes and account management Orchestrate team activities across multiple segments and ensure effective coordination among customer success managers and product management Required qualifications Bachelor's degree; Master's degree preferred 7-10+ years of customer success experience with significant people leadership responsibility Proven success managing and scaling complex B2B customer success teams Strong coaching skills and the ability to influence without direct renewals responsibility Experience in data, analytics, SaaS, research, or advisory-based businesses

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.