Power BI Dashboard Engineer for Customer Support Metrics

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empower aiQuantico (VA)

Business Intelligence Analysts Computer Systems Design Services

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About the role

Empower AI seeks a skilled Dashboard Developer to design and maintain the Customer Support Metrics Dashboard (CSMD) powering IT support for a Department of War agency. You will integrate data from ServiceNow, endpoint management, surveys, and more to deliver actionable analytics on Power BI with AD/Entra ID authentication and daily refresh. With a hybrid role based in Quantico, VA, you will create executive dashboards, forecast demand, and contribute to CX roadmaps while ensuring RMF/security

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