Police Dispatcher (multiple opportunities)

Posted 2 days ago

university of washingtonSeattle (WA)

Dispatchers, Except Police, Fire, and Ambulance Police Protection

SENIORITY

Mid

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About the role

Police Dispatcher Opportunity This recruitment offers a $5,000 sign-on bonus to eligible Lateral-Level Police Dispatchers, and $2,500 sign-on bonus to eligible Entry-level Police Dispatchers joining UWPD!About This Opportunity Reporting to the Communications Supervisor, the Police Dispatcher is responsible for performing specialized and varied work in the Police Department Communications Center to include receiving and transmitting law enforcement and related public safety information. This position is responsible for answering department telephones, including emergency 911 telephone calls, determining the nature of the caller's needs and dispatching police mobile units, or referring the call to the appropriate resource; prioritizing and routing emergency calls to fire, police and emergency medical services. There is often a high volume of calls, many of which involve accidents or crimes in progress. This position also supports some non-public safety functions of the university in a similar, though less emergent, capacity.

Key Responsibilities: Call Taking and Processing 40%Answer and process emergency and non-emergency calls for service; interviewing callers to determine call natures, supporting information, and safety elements; connecting callers with alternate departments and resources when appropriate; documenting call information in a Computer Aided Dispatch (CAD) System. Balances multiple incoming calls for service in a trunked phone system, in addition to intakes via text-to-911 and public safety mobile application (SafeZone).Police Dispatching and Radio Communications 40%Dispatch calls for service to police personnel and alternative response resources using approved terminology and formatting; communicate criminal justice information and safety information in a clear and concise manner; maintain situational awareness of field unit operations over multiple radio channels and conduct status checks; Radio traffic controller for up to four channels while monitoring up to three additional channels Information Management, Records, and Administrative Work 15%Maintaining accurate event records; making NCIC/WACIC record entries as well as relevant modifications, queries, and confirmations; conducting notifications as requested; special projects and other duties as assigned Training and Professional Development 5%Participates in training exercises and departmental activities to improve operations; Completes training required for departmental, state, and federal requirements, meeting or exceeding certification, accreditation, and legal requirements; Refresher trainings; and trainings for new technologies and processes. The above are listed as an estimationfrequency, duration, and additional duties will vary as the community safety needs of the day demand. This position performs essential services and will be required to work as scheduled during holidays, weekends, and periods of suspended campus operations.

Required Qualifications: To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Minimum Qualifications:

Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Department.
High school graduation or equivalent
Two years of experience to include dispatching responsibilities and/or completion of an accredited dispatcher program.
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Preferred Qualifications:

Strong customer service skills
Excellent written, verbal and interpersonal communications skills to include demonstrated ability to clearly and concisely speak English and understand English
Word processing/computer experience
Accurate keyboarding skills
Demonstrated ability to accurately hear and simultaneously document verbal information
Proven ability to exhibit professional patience and calm control while interviewing callers who may be verbally abusive, emotionally upset, uncooperative, or frightened, or for whom English may not be their first language
Ability to work in a high-pressured, high security environment
Ability to take direction, working both independently and as part of a team

Ability to work in a confined area, primarily seated in an office setting for extended periods of time with no outside visibility. Must believe in teamwork and have strong commitment to excellence and continued improvement Police dispatch experience Experience with emergency 911 callsCAD/RMS experience Current Washington State Public Safety Telecommunicator Certification, ACCESS certifications, or out of state POST or PST certification or coursework Fluency in other languages (such as Spanish, Chinese, Japanese, Thai, Russian)

Working Conditions: Employees must be willing to work any shift or workweek, including mandatory overtime and holidays, as assigned. Work is performed primarily seated in an office setting with no outside visibility. All final applicants will be required to complete a minimum of two hours observation in the University of Washington Communication Center. This should be scheduled before taking the polygraph examination or psychological evaluation. No felony convictions and no pattern of misdemeanor convictions that could compromise access to confidential records. Employment is contingent upon successful completion of comprehensive background investigation, polygraph, and psychological examinations. This position is located at UW Police Department in a state-of-the-art building on 15th Ave NE. Must be comfortable working in a police station environment.

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