BDC (Call Center Agent)
avondale toyotaAvondale (AZ)
About the role
Avondale Toyota Business Development Center (BDC) AgentAt Avondale Toyota we endeavor to change the automotive industry by providing an authentic, healthy and world-class experience for our customers and our employees through passionate and disciplined application of our One Price, One Person philosophy. As a BDC we are Avondale Toyota's first line of contact for our guests. You are expected to treat all calls with respect and maintain a high level of professionalism through-out the duration of the call. There are 2 main goals in your role as a BDC agent. The first goal is to provide an exceptional experience to our current guests when they call in and the second goal is to acquire new business for the dealership. Our main objective is to provide an exceptional experience to all those who may cross our path.
Main Responsibilities:
- Answer inbound phone calls.
- Set appointments for the service department.
- Track and route guest to appropriate department, service personnel, or sales personnel.
- Make outbound phone calls to acquire new service guest and secure service appointments.
- Maintain professionalism when speaking to all employees and guests.
- Maintain a call average of 125 calls a day. (Inbound, Outbound, Texting Appts, Email Appts)
- Maintain consistent, reliable attendance by adhering to set schedule.
- Maintain a professional appearance at all times.
- Adapt to monthly goals set in place by direct supervisor.
- Set proper expectations for guests requests.
- Be a team-player amongst your peers.
- Must be at least 18 Years old.
- Must be able to pass a background check and have a valid Drivers License.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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