General Manager & Director, Product

Posted yesterday

laddersNew York (NY)

General and Operations Managers Payroll Services

SENIORITY

Director

SALARY

$240,000 - $264,000 per year

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About the role

For our client, we are seeking a General Manager & Director, Product to join the team of a leader in the Business Services space. This leader will own a major business line with direct accountability for financial performance, commercial growth, and cross-functional execution. The role blends general management, product strategy, and operational leadership, with a strong focus on scaling revenue while maintaining service quality and margin discipline. The right candidate will serve as a senior business leader who can align teams, make data-driven decisions, and translate strategy into measurable outcomes.

Location: New York, NY - US based candidates only, no visa sponsorship available

Compensation: $240,000 – $263,500 annually

Responsibilities:

Own the payroll business and its financial outcomes as the directly responsible individual (DRI)
Orient the business around LTV and ARPC growth, contributing to overall revenue growth
Develop and execute the commercial strategy for customer acquisition and partnerships
Manage monetization, pricing, and packaging strategies for new services
Ensure gross-margin break-even on cost-to-serve while maintaining service quality
Drive cross-functional execution of payroll initiatives across various departments
Represent the business in leadership forums, grounding discussions in data and financial impact

Qualifications:

Minimum 10 years of professional experience in a business line or P&L ownership role
Demonstrated experience as a co-founder, General Manager, or business owner responsible for revenue and growth
Experience in SaaS, fintech, B2B services, or complex operational environments preferred
High business and financial acumen with fluency in P&L, unit economics, and pricing strategies
Proven ability to set and execute commercial strategy across functions
Strong analytical skills with familiarity in data tools like Excel and SQLRecord of leading cross-functional initiatives through influence rather than direct authority

Benefits:

Hybrid work model with flexibility in work location
Comprehensive health benefits including medical, dental, and vision coverage 401(k) plan with company match to support retirement savings
Generous paid time off policy to promote work-life balance
Professional development opportunities to enhance skills and career growth
Our client is an equal opportunity employer.

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