Client Support Desk

Client Support DeskPay Rate: $23.00/hour Schedule: MondayFriday 8:00 AM4:30 PM Location: Tempe: Onsite until clearance is completed, then transition to remote Temp to HirePosition OverviewThe Client Support Desk serves as a centralized point of contact for routine client operational support requests. This position is responsible for receiving, reviewing, triaging, coordinating, tracking, and completing requests while ensuring they are routed to the appropriate internal teams when needed.Key ResponsibilitiesReview incoming requests, gather missing information, and determine next steps.Track requests through completion and provide timely follow-up.Perform case lookups, record research, documentation, and status verification.Triage camera and application-related issues and coordinate resolution.Handle user access, password, and login-related requests.Coordinate new-user training.Assist with standard and ad hoc reporting/data requests.Maintain accurate records and follow established procedures and escalation protocols.Identify recurring issues and opportunities to improve processes.Communicate professionally with clients and internal teams.Ideal CandidateStrong customer/client service skillsExcellent written and verbal communicationHighly organized with strong follow-up skillsAble to manage multiple requests and competing prioritiesStrong attention to detail and documentationGood problem-solving and analytical skillsComfortable working across multiple departments and systemsAble to handle sensitive information appropriatelyTakes ownership and accountability for assigned requestsRequirementsDrug and background screeningFingerprintsReliable transportationHigh School Diploma or equivalentStrong computer skills and ability to learn multiple systemsAbility to work independently and manage multiple prioritiesStrong written and verbal communication skillsMust be able to successfully complete required background/clearance processesBenefits (Employee Contribution)Health insuranceHealth savings accountDental insuranceVision insuranceFlexible spending accountsLife insuranceRetirement planAll qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.