HEAP Processor

Description: Pro Action is accepting applications for two (2) full-time, temporary HEAP Processors. The HEAP Processor is responsible for determining client eligibility for the Home Energy Assistance Programs, maintaining compliance with program requirements, processing payments, managing client records, and providing administrative and customer service support. This position works closely with clients, vendors, utility companies, and community partners while maintaining strict confidentiality and ensuring accurate documentation and data management. Strong organizational and basic math skills. Communication and language skills. Strong computer skills with basic knowledge of Excel Microsoft office and other office equipment such as copier, scanner, fax, etc... Ability to interact with customers from a variety of backgrounds and with different levels of management. Capability to apply common sense of understanding to carry out instructions in written and oral form. Ability to deal with problems involving several concrete variables in standardized situations.

Requirements: High school diploma or equivalent with 3-5 years of related work experience. A background check will be conducted.

Summary: Interviews are scheduled by the hiring manager for applicants whose qualifications best meet the needs of the department and agency. It is the policy of Pro Action of Steuben and Yates, Inc not to discriminate against any applicant or employee, intern, volunteer, etc., based on race (including traits historically associated with race, such as hair texture and protective hairstyles), color, creed, religion (including wearing attire, clothing or facial hair in accordance with the tenets of religion), sex (including pregnancy, childbirth or related medical conditions and transgender status), gender identity or expression, reproductive health decisions, familial status, national origin, physical or mental disability (including gender dysphoria and being a certified medical marijuana patient), genetic information (including predisposing genetic characteristics), age (18 and over), veteran status, military status, sexual orientation, marital status, certain arrest or conviction records, domestic violence victim status, and any other status protected by applicable federal, state or local laws.